Prior to this project, Intercom already had an“Integrations”hub for installing integrations with the Intercom admin app. However, it focused on the utility of managing integrations but not for the discovery experience.
- It displays a raw list of many integrations sorted by popularity, which makes it hard for users to navigate and find apps that matches their needs.
- Users had no ability to search for a particular app in this long list apart from using the browser’s search function.
- It only allowed a small text description to describe the purpose of the integration.