Designing products that help merchants find buyers through partner channels and marketplaces. I help ensuring merchants can easily onboarded to the channels and buyers have an optimal purchase experience.
Designed product improvements and strategy for the Company Pages product that 1. help job seekers learn about a company when they're considering to apply; 2. help employers communicate their brand to attract job seekers.
Helped to grow the design team by mentoring peer designers, sharing and influrencing design practices.
First product design hire when it was a 30 people startup.
Shipped many product improvements as well as delivered end-to-end product design for large projects such as Educate, Operator and App Store.
A product to help businesses provide self-serve support for their customers.
A messenger bot to help answer simple user questions.
A marketplace for developers to list their Apps and for users to browse and discover Apps.
Design rationales behind why chat bot interaction may not be the best design solution for the problems to solve.
When tackling product and design problems, I like to approach with a holistic view to consider the overall system, think about the long term design direction, break problems down into smaller parts, exhaustively explore options, prototype and validate hypothesis through testing and data.
I’m most motivated when I see people using the design that I worked on to achieve their goals.
Outside of work, I love to explore the outdoor with my partner and our dog.
I'm always open to meet people and chat all things about design, products and startups. Feel free to reach out to me @shekman on Twitter or by email shekman.tang[at]gmail.com